Return Policy

Return & Exchange Policy

FOR NON-QUALITY ISSUES

(1) The bike is brand new and unused in the original packaging.
  • Within 14 days of receipt: full refund; the return shipping fee of $100 for each bike.
  • 15 to 30 days of receipt: the return shipping fee of $100 for each bike. Another 20% of the order amount will be charged as the restocking fee.
(2) The bike is used in the original packaging.
  • Within 30 days of receipt: full refund; the return shipping fee of $100 for each bike.; Another 50% of the order amount will be charged as the restocking fee.
  • After 30 days: returns will no longer be accepted.

FOR QUALITY ISSUES

(1) Within 14 days of receipt: full refund and no charge of return shipping fee and processing fee

Note: Please remember that our TigerWalk team will investigate into the quality issues carefully. If there is no quality issue and any damage to the bike is found intentional, we will still charge the return shipping fee.

(2) Between 14-30 days of receipt: Depending on the specific situation, we may charge buyers a certain amount of money as the return shipping fee. Please contact our customer service team and they will decide on the payment.


Note: Within 30 days of receipt, if there is any defective or missing part, we may send the replacement part free of charge depending on the specific situation.

(3) Over 30 days of receipt: Corresponding warranty services will be provided.


Note: For some small defects that are harmless to biking safety, such as peeled-off stickers and minor paint chipping, buyers can choose to contact our customer service team for the corresponding compensation if not return the e-bike. Our team will decide on the refund according to the specific situation.

 

To start a return, please contact us at tigerwalkcare@outlook.com first. If your return is accepted, we’ll send you a return shipping label, as well as the instructions on how and where to send back your package. When your refund is processed, we’ll email you right away and let you know. Please allow 5 to 10 business days for your refund to be processed. 

Note: TigerWalk is not responsible for the shipping cost of the package returned by the customers themselves. We sincerely appreciate your cooperation!